Privacy Policy

We take privacy as seriously as you do. This policy shows how and why we collect, use, share and manage your personal information, or info.

It also explains how we store and secure that info, and how to check and control the personal info we hold, and can collect, about you.

Any time you use our websites, enter into an agreement with us through them, or subscribe to our services, we will take it that you have read and agreed to what is in this policy.

We update this policy as we need to, to make sure it is always current. We encourage you to review it now and then, so that you know of any changes. We will take your continued use of our websites and apps as acceptance of our revised privacy policy.

In this policy, "we", "us" and "our" mean AI Home Group Pty Ltd and our related businesses.

We run websites across desktop, mobile, tablet and apps, including aihomegroup.com.au and TerraLens. In this policy, we refer to these as the "websites".

We understand the importance of protecting your personal information.

Whenever we collect and handle personal info, we are bound by the Privacy Act. That includes the Australian Privacy Principles, or APPs.

The kinds of things you do on our websites might mean we need to collect your personal information. If you want us to send you emails, for example, we will need to collect your email address. A lot of the time, you will know what info we are collecting and when, because you will be giving us the information yourself.

We might also collect non-personal information, like a list of the pages you look at on our websites. We do this so that we can give you the most helpful, personal experience of our services. We often use cookies or other technology to collect this kind of info, so you might not realise every time it is happening.

By using our sites, you agree to only ever give us your own personal information, or personal info someone has agreed for you to share with us.

We will only ever use or share your information for the purpose you gave it to us for, or something closely related to that. You can always control the information we collect about you.

Here are some of the common cases where we collect your personal information:

• You register to use our websites through an account.
• You log in to use our websites through a social networking site account.
• You subscribe to receive alerts or emails, fill in forms, complete surveys or research, and take part in promotions and competitions on our websites or those of our service providers.
• You contact us or our service providers for any reason. For instance, you might report a problem with our websites, seek further services or ask for help.
• You post on or add material to our websites.

The information can include your:

• name
• address
• phone number
• email address
• gender
• occupation
• personal interests
• behavioural information, for example, the links you click on
• any other information you share with us.

If you use our services through a social network, or log in here using your social network credentials, we will collect information from that social site, such as your user name, site ID, profile photo and email address.

If you subscribe to email alerts or newsletters on this website, we collect your email address and, where the subscription form requests it, your name.

We might also use tracking technologies to collect non-personal information about you. Those technologies include cookies, web beacons, pixels and measurement software. They might collect data about your activities on our websites, including IP addresses. Our service providers, and third parties like analytics, advertising or ad-serving partners, can do the same.

Those tracking technologies can collect information about you even if you are not logged into our website. We use this information to provide you with a more personalised experience and to further improve our products and services. We may also use it so that we can provide you with targeted content and advertisements, including on third-party websites or platforms.

We may also collect your personal information through our other businesses, service providers and third parties. This helps us provide better, more relevant services and products to you.

In a nutshell, we use the personal information we collect about you to:

• provide the products and services you ask for
• respond to your enquiries
• create and maintain your account
• make sure you follow our website terms of use
• offer you products and services that you might like.

More specifically, we use personal info we have collected to:

• improve your security when you visit our websites
• present website content in the most effective way for you and your devices
• provide you with a better or more relevant service or product
• customise the services, experience, advertising and content you see on our, and our partners', websites
• combine with info we have collected from service providers, third parties, cookies or web beacons to give you a more relevant, personalised experience and raise the quality of our services and third-party services
• reply to you, or give you the services, products, information and help that you ask for
• contact you to conduct research, and ask for feedback on our products, services or websites
• verify your identity and remind you of your credentials
• allow you to use interactive features of our service
• improve the quality and functionality of our products and services
• help meet our obligations arising from any contracts you enter into with us
• let you know about changes to our products and services.

Without your personal info, we may not be able to provide these services.

We use the information we collect through cookies and web beacons in line with this Privacy Policy to report statistics, analyse trends, deliver our services, diagnose problems, target and improve the quality of our products and services, and provide more relevant services and advertising to you on our websites and on third-party websites. Our service providers and other third parties may do that too.

We might use your personal information to tell you about things we think might interest you. That includes offers, promotions, products or services. If we contact you for these reasons, you will always be able to opt out.

We might also share your information with our related businesses, service providers and other third parties so they can provide you with products or services on our behalf, help us to provide the products or services you have asked for, and perform analytics such as ad measurement services to ultimately help us provide more tailored content and ads.

In both cases, they may contact you. They may also use your info to deliver more relevant services, direct marketing and advertising on our website, or on third-party sites.

We might also share your personal information in these cases:

• when you request products or services from us or our service providers, so that they can provide you with those products or services, or help us to do that
• when you request information, products or services from third parties
• in conjunction with a sale or similar transfer of one of our businesses
• in special cases where we need to help identify, contact or bring legal action against someone who is damaging, injuring, or interfering with our rights or property, our users, or anyone else
• with relevant public, government or regulatory authorities, our legal representatives or other concerned parties
• where the law permits or requires us to do so.

Sometimes, you might use our sites to ask for information from another organisation. We are not responsible for what they do with any personal information you send in your request. Check their privacy policies to make sure you are satisfied with the ways they protect and use your data.

We are committed to keeping your information safe. We have dedicated teams focused on securing your information and our systems.

We have internal controls to make sure we only collect the smallest amount of personal info we need for any given purpose.

Our employees are all obliged to respect the confidentiality of your info. So are any third parties who provide services related to our information systems.

We also make sure we delete or de-identify personal info when we no longer need it.

We use a thorough process to assess the IT security of any suppliers who may hold or process your personal info on our behalf.

We constantly review and update our security measures in line with current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

If you apply for a job with us, we might collect your personal information. That is true whether you apply directly to us, through a social networking site such as LinkedIn, or through your referees. We may also collect information about your employment and academic history.

We may use that personal information to:

• consider you for the position you applied for, or any other positions that are, or become available
• respond to you about any future application you make to work with us
• contact your referees to get the info you have agreed to us collecting in order to consider you for a role with us.

AI Home Group may collect personal information about you if you:

• are a shareholder of AI Home Group Pty Ltd, including from third parties such as our share or share plan registrar
• subscribe to receive email alerts, ASX announcements, media releases and other news about AI Home Group through the AI Home Group website.

AI Home Group and its service providers might collect information about your shareholdings, banking details and tax file numbers so we can pay dividends and other amounts.

AI Home Group may also collect your personal information through our related businesses, our service providers and third parties. This helps us provide better or more relevant services and products to you.

AI Home Group may use your personal information to:

• communicate with, and comply with AI Home Group's legal obligations to its shareholders
• allow our service providers to manage AI Home Group's share register and group employee share plan.

We store personal information, including credit-related information, we collect from you on our servers and in data centres in Australia, the United States of America, Europe and Asia, including in the Philippines and India specifically. We may also store information securely in physical form at our offices.

These data centres provide secure storage, back-up and data retrieval services. We transfer your data to them so we can deliver the products and services you have asked for. When you give us your personal info, you give us your consent to store that info outside Australia for these purposes.

We have robust policies and procedures in place to secure the storage and processing of data. We have verified the security arrangements of our outsourced data processors too.

With your consent, we may also share and store your personal information with service providers and other third parties outside Australia. We do that so they can deliver products or services you have asked for, including contacting you about those products or services. As these organisations are located outside Australia, they do not have to comply with the Privacy Act. That means you will not be able to seek any remedy under the Privacy Act in connection with the ways they use your information.

We are committed to keeping your information safe. We have dedicated teams focused on securing your information and our systems.

We have internal controls to make sure we only collect the smallest amount of personal information that is needed for any given purpose.

Our employees are all obliged to respect the confidentiality of your information. So are any third parties who provide services related to our information systems.

We also make sure we delete or de-identify personal information when we no longer need it.

We use a thorough process to assess the IT security of any suppliers who may hold or process your personal information on our behalf.

We constantly review and update our security measures in line with current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

If you access our websites from the European Economic Area, you may have more rights around how your Personal Data is handled. These rights exist under the General Data Protection Regulation, specifically Regulation 2016/679 (GDPR).

In providing our services to you, we may monitor your activity on our websites using automated processes. We may do this to count usage of our websites and create audience profiles, for example. We also do it so we can provide you with more tailored services, like showing you more relevant properties.

As well as the other rights set out in this Privacy Policy, in certain cases you may ask to access Personal Data that we hold about you; ask for a structured, electronic copy of the Personal Data you have given us; ask that we update any inaccurate Personal Data that we hold about you; ask that we restrict or suspend processing of Personal Data that we hold about you; object to our processing of your Personal Data; ask that we delete any Personal Data that we hold about you, unless we are required to retain it by law; and withdraw your consent to our processing of your Personal Data.

Once you withdraw consent, we will no longer process your Personal Data unless we are required to do so by law. Any processing that took place before you withdrew your consent will remain lawful.

Where your Personal Data is sent outside the EEA, it will only be sent to countries that have been identified as providing adequate protection for Personal Data, or to a third party where we have approved transfer mechanisms in place to protect your Personal Data, such as European Commission Standard Contractual Clauses or Privacy Shield certification for transfers to US-based third parties.

For more information or to exercise any of your rights as a European Economic Area data subject under the GDPR, contact privacyofficer@aihomegroup.com.au.

We only collect personal information for real, current purposes, not for possible future uses. We only keep your personal info for as long as we need it. After that, we seek to destroy or permanently de-identify it.

How long we keep your info depends on how sensitive it is: the more sensitive the information, the faster we destroy or de-identify it.

For example, we keep personal identity documents for a short period of time. With more common, and potentially public information, such as your name and contact details, we will keep it for longer.

To ask us to delete your personal information from our systems, email privacyofficer@aihomegroup.com.au.

If you do not want to share certain personal information with us, do not.

For example, if a form field is optional, and you do not want to share the info it asks for, submit the form without it.

Often we will need your personal information to provide you with a service or product that you want. If you do not share that info, you will not be able to access the service.

You can see the personal information we hold about you, with a few exceptions according to the law. To request access to your personal info, contact us.

We take all reasonable steps to make sure the information we hold about you is accurate. If you find some of that information is incorrect, or if you want to review and confirm that the personal information we hold about you is right, email privacyofficer@aihomegroup.com.au.

We have a fair and responsible system for handling complaints.

If you have any complaints, concerns or questions about your privacy, please contact our Privacy Officer at privacyofficer@aihomegroup.com.au. They will consider your query and work to respond to you promptly.

You can get more information about protecting your privacy from the Office of the Australian Information Commissioner.